Terms of Service

1. What the service is

EventPhotoGo lets a host set up an event with a branded photo frame. Guests who are at the event during its booked time open a link on their phone, take photos through a live camera with the host's frame, and can share them to a gallery. Guests don't need an app or an account.

2. Host accounts

• You must be at least 18 and able to enter a binding contract, and the information you give us must be accurate.
• You must verify your email address, keep your password secure, and you are responsible for everything done through your account.
• One organization account is for one business or person. Don't resell or sublet your plan to run events for unrelated third parties through your subscription.

3. Hosts: your event, your responsibilities

• You are responsible for your event and everything connected to it, including the frame artwork, logos, names and text you upload. You must own them or have permission to use them.
• You are responsible for telling your guests that photos will be taken and shared to the event gallery, and for getting any permissions the law requires where you are — for example at private venues, or for minors.
• You control the gallery: you can moderate, delete photos, close the gallery, or make the event private. We aren't responsible for what guests submit, but we may remove content or events that are unlawful, abusive, or violate these terms.

4. Guests

• Guests use the camera only when the host's event is live and they are at the venue. We use your device's location only to check that, and don't store it (see the Privacy Policy).
• When you share a photo to the gallery, the host and anyone the host allows can see and download it, according to the host's settings. Don't submit anything unlawful, harassing, or that you don't have the right to share, and don't photograph people in ways that violate their privacy or the law.
• Photos taken through the camera carry the EventPhotoGo logo. That branding is part of every photo and can't be removed.

5. Pricing, billing and your schedule

• Prices are shown on our Pricing page and again, with the full total, before you pay. An event includes a set number of hours of live camera time; additional blocks of time are sold separately, and the total depends on how long you book.
• Paying activates a specific event for the dates and times you booked. The camera is only live during that booked window — paying does not open it early. Once an event has been activated, its start and end time are locked and can't be extended or changed.
• Subscriptions renew automatically each billing period until canceled. You can cancel at any time from the Billing page (Manage billing); cancellation takes effect at the end of the period you've already paid for. Plans include a stated number of event activations; further activations are charged separately.
• Payments are processed by Stripe. We never see or store your full card number. Prices don't include any taxes that may apply, which are added where required.
• Using the service to avoid paying for what you use — for example by repeatedly extending events, or sharing one subscription across unrelated customers — isn't allowed, and we may limit, suspend, or charge for that use.

6. Refunds

Events

• If you ask for a refund at least 7 days before your event's start time, we'll refund the full amount you paid for that event.
• Within 7 days of the start time, payments are non-refundable, because we've reserved your event and its camera time for you.
• If the camera doesn't work during your booked window because of a problem on our side, we'll refund the full amount for that event, whenever you ask.

Subscriptions

• You can cancel at any time (see section 5). We don't refund the part of a billing period that has already started.
• The one exception: if you buy an annual plan and ask within 7 days, and you haven't activated any event with it, we'll refund it in full.

To ask for a refund, use our Contact page. We aim to reply within 2 business days. Refunds go back to the original payment method. If the law where you live gives you more rights than this, those rights apply.

7. Your photos and how long we keep them

• Hosts and guests keep ownership of their photos and artwork. You give us a limited license to store, process, display, and deliver them as needed to run the service — for example applying the frame, showing the gallery, and letting people download.
• We keep an event's photos for 90 days after the event ends, and then permanently delete the image files. Deleted photos can't be recovered. We'll email the host before deletion, but hosts should download what they want to keep. EventPhotoGo is not a long-term backup service.
• Photos a host deletes are removed from the gallery and their files are deleted from our storage.

8. Acceptable use

You agree not to:

• break the law, or upload content that is unlawful, harassing, hateful, sexually explicit, or that exploits or endangers minors;
• interfere with or overload the service, probe it for vulnerabilities, or scrape it;
• bypass or spoof the time, location, payment, or usage limits (for example faking your location to use a camera you aren't at);
• impersonate others or use the service to mislead people.

9. Availability and device limits

We work to keep the service running, but we don't guarantee it will be uninterrupted or error-free. The camera depends on things outside our control — your device, browser, camera and location permissions, and your network connection. Don't rely on EventPhotoGo as the only way to capture something you can't afford to miss.

10. Disclaimers and limits of liability

The service is provided “as is” and “as available,” without warranties of any kind, to the fullest extent the law allows. To the fullest extent the law allows, PromoQuake is not liable for indirect, incidental, special, or consequential damages, or for lost photos, profits, or data, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose. Some places don't allow these limits, so they may not apply to you in full.

11. Suspension and ending

You can stop using the service or ask us to close your account at any time. We may suspend or end access if you violate these terms, put others at risk, or don't pay. Sections that by their nature should survive (such as ownership, disclaimers, and liability limits) will survive.

12. Changes

We may update these terms. When we make material changes we'll update the date above and, where appropriate, let hosts know. Continuing to use the service after a change means you accept the new terms.

13. Governing law

These terms are governed by the laws of the United States and of the state in which PromoQuake is based, without regard to conflict-of-law rules. Disputes will be brought in the courts located there, unless the law where you live gives you the right to bring a claim elsewhere.

14. Contact

Questions about these terms? Reach us through our Contact page. Our Privacy Policy explains how we handle your information.